Terms and Conditions

COVID-19 related Terms & Conditions General

  1. Members may book up to 3 sessions in the centre per week for either gym or adult lane swim or group exercise classes up to 7 days in advance.  Further sessions can be booked for gym sessions and pool sessions on top of this at 24 hours’ notice.  To do this members need to check the website or the mobile app and available sessions in the next 24 hours will show as available to book.  Further group exercise classes are not available to book above the allowance of 3 per week.  
  2. Members must leave the centre after their session and cannot go to other parts of the centre. i.e. After a gym session you cannot then use the pool.
  3. Bookings are 50 minutes long
  4. No changing facilities or showers will be available. Please arrive in your kit. Swimmers will need to be ‘beach ready’, and prepared for ‘beach changing’ at the end of their session.
  5. Members and non-members are not permitted to access areas of the building that remain closed.
  6. Social distancing will need to be maintained at all times.
  7. All users must follow all relevant signage at the centre at all times.
  8. Cancellation within 24 hours of any booking will lead to a late cancelation fee unless the space is filled by another customer and a no-show will be charged if a member does not attend a booking.
  9. Any customer arriving late for their booking will be refused entry and will incur a no show charge as stated above.
  10. Everyone is responsible for cleanliness and we will provide ample cleaning materials

Terms & Conditions

These T&C’s refer to an annual paid up front or direct debit members as “members” and pay and play non-members as “non-members” when it relates to both the term used is “Customers” or “Users”

Booking & Access

The following terms and conditions apply to all users of the centre.

Use of the centre and facilities managed by the centre

1. To use the gym, group exercise class, swimming pool, courts, rooms, soft play users or any other facility or service must have pre booked and paid online in advance

2. All users of the centre must have their photograph taken to access the centre.  Or provide photographic ID such as a driver’s licence or passport on every visit to the centre

3. Turnstiles must be used for every visit using your membership or rewards card.  The gate on the turnstiles is only to be used for wheelchair, push chair or limited mobility access.  In centres where there are not turnstiles users must approach reception to have their card swiped

4. Where Fusion Lifestyle operate outside pitches and areas a member of staff will check payment has been made before entry is permitted

5. An adult is someone deemed 16 years and above

6. In instances of national emergency or local lockdowns Fusion Lifestyle has the right to close centres without notice and/or limit usage to other Fusion Lifestyle run centres in areas outside of the local lockdown

Personal details

1. Customers must supply their email address, mobile phone number and address before their join or use the centre.

2. Fusion Lifestyle will not pass details onto third parties.

3. Any monthly direct debit membership must be cancelled via the website as per the terms and conditions of cancelling.  To do this member must have an online account.

4. It is a customer’s responsibility to update their personal details with Fusion Lifestyle should they change.  Fusion Lifestyle will update customers by email, social media and website.

Paying for bookings

1. Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts.  Please contact your centre for confirmation of membership entitlement or see the memberships section below.

2. All booked sessions are non-refundable or transferable so please ensure you can make the time slot you have booked before confirming your booking.

Booking Times

1. The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking to ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.

Conditions of Use

1. All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s, and are issued with any membership.

2. If members rights are abused the membership may be terminated without notice. Membership is non-refundable

3. Choice membership includes a 2 hours in a week court hire per adult at no additional cost

4. Non-members pay the guest fee. Guests cannot enter the centre without the member

5. Members cannot bring in non-members.

Cancellation  and non attendance of bookings

1. A no show fee of the full price of the class will be applied to the members account if the class is not cancelled within 24 hours.  However, if another customer does take that booking there will be no fee to the customer that cancelled their booking.

2. Members whose bookings are part of their membership and who fail to attend for a confirmed booking will be expected to pay the standard facility rate.

Pools

1. Pools will initially be open for adult lane swimming, utilising ‘double’ lanes. Swimmers will need to assess which lane (slow, medium, fast) is most appropriate to their ability, based on users already in the pool. Overtaking will not be permitted and swimmers will need to be respectful of other user’s personal space when swimming.

Gym 

1. Clean down your kit before and after use

2. Place any blue roll/tissue straight in the bin after use

3. Use the hand sanitiser provided before entry to the gym

4. The water fountains will be out of use so please bring your own bottle of water to stay hydrated during your class workout

5. Bring your own sweat towel (please do not use this to wipe down kit, use the tissue and sanitiser provided)

6. Please ensure you arrive on time for your gym session to avoid congestion at reception. If your gym session starts at 10am please arrive at 10am

7. Please arrive changed and ready to workout

Studio

1. Please arrive no more than 10 minutes before the start of your class

2. Use hand sanitiser before you enter the studio

3. Ensure you wipe your kit down before and after use using the sanitiser spray provided

4. Maintain social distancing throughout the class

5. Please don’t congregate outside of the studio before or after the class

6. Arrive changed and ready to workout out

7. Bring a bottle of water to stay hydrated throughout the class

8. Where come classes maybe in our sports halls it maybe cooler than some studios so please bring a jumper to stay warm before and after the class

9. Bring your own sweat towel (please do not use this to wipe any equipment use the tissue and sanitiser provided

Premium Anytime Membership

1. The premium anytime membership allows unlimited access to the gym, swimming pool, group exercise classes, health suite, Turkish baths and one 30-minute treatment per month
2. 10% discount on all spa treatments
3. Guests must pay a guest fee and cannot enter the centre without the member
4. 7day advanced booking rights and online booking, ahead of non-members
5. Fast track through reception, no waiting time
6. There is a 4-hour cancellation policy on our class bookings, which will be charged at the full class rate if not cancelled within time limit
7. Three stage Personal Lifestyle Package with a fitness instructor
8. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
9. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
10. Centre rules must be adhered to at all times.
11. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Premium Anytime Joint Membership

The premium anytime membership allows 2 adults unlimited access to the gym, swimming pool, group exercise classes, health suite, Turkish baths and one 30 minute treatment per person per month
2. 10% discount on all spa treatments
3. Guests must pay a guest fee and cannot enter the centre without the member
4. Both members can attend the facility at any time, they don’t need to attend together.
5. 7day advanced booking rights and online booking, ahead of non-members
6. Fast track through reception, no waiting time
7. There is a 4-hour cancellation policy on our class bookings, which will be charged at the full class rate if not cancelled within time limit
8. Three stage Personal Lifestyle Package with a fitness instructor
9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
10. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
11. If one member wishes to cancel, we can amend the account to a single account with one clear calendar months’ notice only where the membership is a monthly direct debit
12. Centre rules must be adhered to at all times.
13. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Anytime Individual & Individual Corporate Membership

1. The anytime membership allows unlimited access to the gym, swimming pool and sauna. Member can use a maximum of 2 group exercise classes per week.
2. 10% discount on all spa treatments and Turkish Baths
3. Guests must pay a guest fee and cannot enter the centre without the member
4. 7day advanced booking rights and online booking, ahead of non-members
5. Fast track through reception, no waiting time
6. There is a 4-hour cancellation policy on our class bookings, which will be charged at the full class rate if not cancelled within time limit
7. Three stage Personal Lifestyle Package with a fitness instructor
8. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
9. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
10. Centre rules must be adhered to at all times.
11. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Anytime Joint Membership

1. The anytime membership allows 2 adults unlimited access to the gym, swimming pool and sauna. Allows maximum of 2 group exercise classes per person.
2. 10% discount on all spa treatments and Turkish Baths
3. Guests must pay a guest fee and cannot enter the centre without the member
4. Both members can attend the facility at any time, they don’t need to attend together.
5. 7day advanced booking rights and online booking, ahead of non-members
6. Fast track through reception, no waiting time
7. There is a 4-hour cancellation policy on our class bookings, which will be charged at the full class rate if not cancelled within time limit
8. Three stage Personal Lifestyle Package with a fitness instructor
9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
10. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
11. If one member wishes to cancel, we can amend the account to a single account with one clear calendar months’ notice only where the membership is a monthly direct debit
12. Centre rules must be adhered to at all times.
13. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Gym & Swim Membership

1. Unlimited access to the gym and swimming pool only
2. 10% discount on spa treatments and Turkish Baths
3. Courts and classes are excluded from the membership
4. Usage of any classes or courts will be charged at the normal centre rate
5. Three stage Personal Lifestyle Programme with a fitness instructor
6. The gym & swim membership offers usage to the centre at which the customer joined only. Some restrictions may apply
7. A £20 joining fee is chargeable on joining for new members
8. A £20 downgrade fee is chargeable for existing members transferring to the Gym & Swim
9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
10. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
11. Centre rules must be adhered to at all times.
12. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA.

Daytime Membership

1. Access to gym, swimming pool and Sauna from Mondays to Thursdays 9am to 12pm, 2 to 4pm only
2. 2 classes per week during daytime access hours only
3. 10% discount on spa treatments and Turkish Baths
4. Courts and classes are excluded from the membership
5. Usage of any classes or courts will be charged at the normal Centre rate
6. Three stage Personal Lifestyle Package with a fitness instructor
7. The gym & swim membership offers usage to the centre at which the customer joined only. Some restrictions may apply
8. A £30 joining fee is chargeable on joining for new members
9. A £20 downgrade fee is chargeable for existing members transferring to the Daytime Membership
10. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
11. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
12. Centre rules must be adhered to at all times.
13. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA.

Turkish Baths Only Membership

Access to unlimited swimming pool, sauna and Turkish Baths, gym and group exercise not included
2. Treatments are not included however, 10% discount eligible on spa treatments
3. Usage of gym, classes or courts will be charged at the normal centre rate
4. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership
5. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend Or Freeze My Membership”, complete the relevant fields and submit. All freezes and cancellations must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice Of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation. Note, annual memberships cannot be suspended and are non-refundable unless the reason is medical.
6. Centre rules must be adhered to at all times.
7. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA.

Freeze of cancelling your membership

1. To freeze or amend your membership, please visit the contact us page on the centre website, select “Upgrade, Amend or Freeze My Membership”, complete the relevant fields and submit. All freezes, cancellations & amendment must be given with one clear calendar months’ notice, via the contact us page on the centre website. Click ‘Give Notice of Cancellation’, complete the cancellation form and submit. A member of our administration team will then be in touch to complete the process of cancellation.

2. The maximum freeze period per year is 3 months in total (that could be consecutively or sporadically) at the cost of £10 per month

3. Freezes must be a full month (1st-31st or 15th-14th) to coincide with the Direct Debit. We do not offer mid-month freezes.

4. We are not able to freeze annual memberships unless reason is medical

Voucher Pack

An introductory personal training session with one of our expert team

  1. This voucher is for 1 x Personal Training session
  2. This voucher can only be used at The City Baths, Newcastle
  3. Personal training session must be booked in advance
  4. This voucher cannot be used in conjunction with any other offer
  5. You must be a current member in order to use the voucher
  6. Voucher use by date 30th June 2020
  7. This voucher cannot be exchanged for monetary value

2 guest passes for family and friends, use throughout the year

  1. This voucher is for 1 FREE guest pass for 2 people, valid for one use only
  2. This voucher entitles the user to swimming, gym, classes & sauna
  3. This voucher can only be used at The City Baths, Newcastle
  4. This voucher cannot be used in conjunction with any other offer
  5.  You must be a current member in order to use the voucher
  6. Voucher use by date 30th June 2020
  7. This voucher cannot be exchanged for monetary value

Health consultation & measurement analysis

  1. This voucher is for 1 health consultation & measurement analysis
  2. This voucher can only be used at The City Baths, Newcastle
  3. The consultation must be booked in advance
  4. This voucher cannot be used in conjunction with any other offer
  5. You must be a current member in order to use the voucher
  6. Voucher use by date 30th June 2020
  7. This voucher cannot be exchanged for monetary value

1 guest pass for the Turkish Baths

  1. This voucher is for access to the Turkish Baths for 1 guest
  2. This voucher can only be used at The City Baths, Newcastle
  3. The experience must be booked in advance
  4. This voucher cannot be used in conjunction with any other offer and nor can it be redeemed on a Saturday
  5. You must be a current member in order to use the voucher
  6. Voucher use by date 30th June 2020
  7. This voucher cannot be exchanged for monetary value

Refer a friend – £20 voucher

  1. Promotion to run until 20th November. Existing customer to have referred their friend by the 20th November.
  2. Cannot be used as part payment, must be used in one transaction, with no change given.
  3. Cannot be exchanged for any cash
  4. Member referred must have paid a minimum of 3 Direct Debits for the existing member to be able to use this voucher
  5. Vouchers to be redeemed by the referring member within the first 6 months of opening
  6. Open to all membership types
  7. Only eligible for the referring member. Cannot be redeemed by someone else
  8. Can be used to book classes, spend in the café, buy merchandise and spend on the Turkish Baths

Gift Voucher

  1. Card must be registered to person using the gift vouchers
  2. Must be redeemed within 6 months of purchase
  3. Can be used on any purchases on site
  4. Person using the gift card must be over the age of 16
  5. This cannot be used in conjunction with any other offer
  6. Cannot be refunded or exchanged